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I have experience using a variety of tools in order to monitor users' engagement, and gain an understanding on how they are using our products. Some of the tools I have experience using are:
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Fullstory (currently using) - User analytics and visual recording of users
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Google Analytics + Data Studio (not currently using) - Predetermined event metrics
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Hotjar (currently using) - Surveys
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Appcues (currently using) - Use more for introducing new features/products/onboarding but also for surveys and NPS.
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