Analytics and User Feeback

I have experience using a variety of tools in order to monitor users' engagement, and gain an understanding on how they are using our products. Some of the tools I have experience using are:

• Fullstory (currently using) - User analytics and visual recording of users

• Google Analytics + Data Studio (not currently using) - Predetermined event metrics

• Hotjar (currently using) - Surveys

• Appcues (currently using) - Use more for introducing new features/products/onboarding but also for surveys and NPS.

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